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XtremeAir

Ph: 03 8769 6900


Xtreme Air Jumping

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FAQs

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Please browse through our Frequently Asked Questions to find answers to any of your questions relating to Xtreme Air and our services. If you can't find the answer to your specific question, please feel free to Contact Us for further information.

1. Can I bring outside food or drinks?

Unfortunately no outside food is permitted in our cafe area. 

We offer a variety of drinks, food and snack items in our cafe. 

We can also supply an ice cream cake complete with candles, plastic plates, spoons etc. in our cafe area.


If you have booked a birthday party in one of our party rooms, you may bring a birthday cake or cup cakes and/or lolly bags.

2. Do I have to purchase tickets online?

No. Tickets can be purchased at the door immediately prior to your session, however, it is recommended that you purchase your tickets through the online ticket system to save time and ensure availability.

3. Do I need to arrive early?

Jump sessions run every hour, please view our hours for more information.
we recommend you arrive at least 15 minutes prior to your jump session to ensure that you get the full benefit of your reservation.
This allows time to complete the paper work if necessary and/or time to remove shoes and valuables, etc.

4. How do I purchase tickets online?

Tickets can be purchased with a credit card by accessing our online ticketing system.

5. Is there a customer service email that I can send questions or comments?

Yes. We would love to hear your comments or feedback. Customer service and safety are our number 1 priorities. Please feel free to email us below:

Feed Back Form

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6. What happens after I make my reservation and pay online?

You will receive a confirmation email detailing the dates, times and number of tickets purchased with a reminder to fill out the required indemnity form, which can be done online or upon arrival.

7. Who is required to sign paper work?

We require every jumper to complete an indemnity form. Jumpers 18 or older may sign themselves, while jumpers under the age of 18 will need their parents to sign on their behalf.